Return & Refund Policy
Our Commitment to You
At Street Gear USA, we take pride in the quality and craftsmanship of our clothing. Each item is built with bold purpose and designed to reflect your individuality. While we aim for every order to exceed your expectations, we understand that issues may arise from time to time.
This Return & Refund Policy outlines our approach to exchanges, store credits, and resolving product concerns. Please read the policy carefully before placing your order to ensure a smooth and transparent experience.
1. Change of Mind
We do not offer refunds for change-of-mind purchases. However, we want to make sure you're satisfied with your Street Gear USA experience.
If your item isn’t quite right, you may:
- Request an exchange for an item of equal value, or
- Receive a store credit for the full value of your original purchase
Store credits are valid for 12 months from the date of issue and can be used on any future order placed through our official website.
2. Return Eligibility Criteria
To qualify for a return or exchange, the following conditions must be met:
- The item must be returned within 14 days of the purchase date
- Items must be unworn, unused, and in original condition
- All tags and original packaging must be intact
- A valid proof of purchase (e.g., order confirmation or receipt) must be provided
- Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping service, as Street Gear USA is not liable for returns lost in transit.
3. Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Sale or discounted items
- Gift cards
- Customised or personalised products
Please double-check all order details before checking out, particularly when purchasing final sale or custom pieces.
4. Faulty or Damaged Items
If you believe you’ve received a faulty item, please contact us within 14 days of receiving your order by emailing info@streetgearusa.com.au. Include the following in your email:
- Your order number
- A brief description of the fault
- Clear photos of the issue
Once reviewed and approved, we will offer a refund or store credit — your choice.
Note: Refunds will exclude original shipping charges.
Please be aware: Items showing signs of misuse, wear and tear, or damage due to improper care are not classified as faulty.
5. How to Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with a return, our customer care team is here to help.
📧 Email: info@streetgearusa.com.au
⏱ Response Time: Within 24–48 business hours
Final Word
At Street Gear USA, we believe in transparency and integrity. Our goal is to ensure that every part of your experience — from purchase to post-purchase — reflects the same quality and confidence our brand is known for.
Thank you for choosing to move different.
Thank you for choosing Street Gear USA.
Launching 20th July 2025 – Australia